Troubleshooting: Worker Not Receiving Site Messages

First step:

Check the Worker’s profile and see the status that is next to their phone number:

• `Active` – The phone number is valid and in use. This is confirmed through successful text message delivery and/or vendor verification.
• `Invalid` – The phone number cannot be used. This may be due to an incorrect format or a failure response from the vendor.

Second Step:

On the site’s message history. Click on the message they are reffer

• SENT - We know from our side we have attempted to send it and from our best knowledge it got sent, but Telnyx is not sure it got sent)
• DELIVERED - We know we sent it, and Telnyx knows the receiver has received it and from their knowledge has it on their phone. (We know and they know it got sent)
• DELIVEREY FAILED - This could be failed for many various reasons, invalid number, disconnected number, our number is blocked, etc. (We know and Telnyx knows they indeed did not receive the text)

Third step:

On the messaging section worker’s profile toggle off and on the slider for the respective project.

Also inform the ticket owner that the worker can reply with “START” to the project number (can be found in admin > site)