---
title: Roles, Responsibilities & Requirements
description: Reference guide mapping team responsibilities to required permissions and qualifications across customer engagement, site setup, Slack, Redash analytics, and Link Labs support.
---

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# Roles, Responsibilities & Requirements

## Overview of team responsibilities, required permissions, and qualifications across customer engagement, sites, and analytics

# `Customer Engagement`

## Email Distribution Lists

Adding/removing emails

Turning on/off report emails

### \*Permissions:\*

\*Access to admin.sitemetric\*

### \*Qualifications:\*

\*Data Entry\*

## Sitemetric App

Creating, documenting, and sending login credentials

Adding projects to a worker’s login

Answering questions, walk-throughs, etc.

### \*Permissions:\*

\*Access to admin.sitemetric\*

\*In-depth knowledge of the Sitemetric App and features\*

\*Ability to answer customer questions, provide zoom walk-throughs\*

### \*Qualifications:\*

\*Industry knowledge\*

## Slack

Adding customers to Slack

Adding Sitemetric workers to Slack

Deactivating users

### \*Permissions:\*

\*Workspace Admin in Slack\*

### \*Qualifications:\*

\*Data Entry\*

---

# `Sites`

## Slack

Creating site, reg (safety, support) channels

Adding users to newly created channels

### \*Permissions:\*

\*Workspace Admin in Slack\*

### \*Qualifications:\*

\*Data Entry\*

\*Company Knowledge\*

## Admin.Sitemetric

Creating sites

Setting up email notification

Provisioning equipment

### \*Permissions:\*

\*Access to admin.sitemetric\*

### \*Qualifications:\*

\*Data Entry\*

Company Knowledge

---

# `Analytics`

## Redash

Creating standard reports for Sitemetric app.

Update existing reports or creating custom reports

Scheduling or sending reports

Troubleshoot

### \*Permissions:\*

\*Access to Redash\*

### \*Qualifications:\*

\*Excel, SQL, JSON\*

\*Industry knowledge\*

## Link Labs

Managing tickets to troubleshoot equipment

### \*Permissions:\*

\*Access to Link Labs\*

### \*Qualifications:\*

\*Data Entry\*

---

# `Misc.`

Provide solutions to challenges as they arise.

Participate in discussions for product development

Create company documents, guidelines, etc.

### \*Qualifications:\*

\*Industry knowledge\*

Creative thinking

---

# Data Entry Only:

## Email Distribution Lists

Adding/removing emails

Turning on/off report emails

## Slack

Adding customers to Slack

Adding Sitemetric workers to Slack

Deactivating users

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