---
title: PTP Login Troubleshooting (Competent Persons)
description: Troubleshooting steps for competent workers not receiving Pre-Task Plan login codes, focused on identifying duplicate phone numbers via the warning icon and escalating to support.
---
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# PTP Login Troubleshooting (Competent Persons)
## Diagnosing duplicate phone numbers that block Pre-Task Plan login codes from reaching competent workers
# Troubleshooting Login Code Issues for Competent Workers
## Overview
Review the Pre-Task Plan (PTP) Competent Workers section to help identify why workers may not be receiving their login codes.
## Warning Indicator
When viewing the Competent Persons list, you may notice a warning icon next to some phone numbers. This icon indicates that the telephone number is **not unique** in the system, meaning multiple worker records share the same phone number.
## Why This Matters
When a phone number is associated with multiple worker records, the system cannot determine which worker should receive the login code, resulting in the code not being sent to anyone.
## Troubleshooting Steps
### 1. Check for the Warning Icon
Before investigating further, check if the worker's phone number has a warning icon in the Competent Persons list:
- **Warning icon present**: The phone number is not unique (proceed to Step 2)
- **No warning icon**: The issue is unrelated to duplicate phone numbers (investigate other causes)
### 2. Identify the Duplicate
If you see the warning icon, try to determine which other worker record(s) share the same phone number. Common scenarios include:
- A new registration for the same worker that hasn't been merged into their existing record
- Two different workers accidentally sharing a phone number
### 3. Contact Support
If you cannot identify the duplicate worker yourself or need assistance merging records, reach out to support with:
- The affected worker's name
- The phone number in question
- Any relevant context about recent registrations
## Best Practices
Moving forward, checking for the warning icon should be the **first troubleshooting step** when a worker reports not receiving their login code. This will help quickly identify and resolve the most common cause of this issue.
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