Internal Points of Contact
Directory of internal teams and contacts for equipment, site setup, IT, and customer success escalations
- Field Technology
*Zachary Magerkorth, Sr. Field Tech Strategist:* zmagerkorth@sitemetric.com *Glen Brown, Director of Field Tech:* gbrown@sitemetric.com
Loop in for anything related to physical, on-site equipment, including but not limited to: - Site equipment maps or placement details - Equipment that is down, offline, or damaged - Hardware troubleshooting or diagnostics - Sensor, gateway, or cabling issues - New equipment installs, removals, or relocations
- Operations / Deployment Team
Loop in for site setup, structure, or configuration decisions, such as: - Creating or modifying sites, campuses, or buildings - Questions about how sites are architected or linked - Launch readiness or deployment status - Naming conventions or site hierarchy changes - Orders**
- Information Techology (IT)
*Nick Malkin, Sr. IT Specialist: nmalkin@sitemetric.com*
Loop in for : - Permission or role-based access concerns - Audit or compliance-related inquiries
Work in Progress
- Engineering / Development
Loop in for product limitations or system-level changes, including:
- Feature requests or product enhancements
- Bugs or unexpected system behavior
- Data inaccuracies that cannot be resolved via configuration
- Requests requiring backend changes
- Customer Success / Accounting / Sales
*Shawn Bunderson, Director of Customer Success Tyler Schwarz, Sr. Accounting Executive Justing Brady, Accounting Executive*
Loop in for customer-facing decisions or scope changes, such as:
- Contractual questions or feature entitlements
- Escalations involving customer expectations or delivery concerns
- Production Team