---
title: App Features & Permission Groupings (Client / Client-Admin / Click & Print)
description: Reference guide comparing Client, Client-Admin, and Click & Print permission groupings in the Sitemetric app, including how Workforce, ACO, and Site-Workers unlock features.
---
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# App Features & Permission Groupings (Client / Client-Admin / Click & Print)
## Comparing Client, Client-Admin, and Click & Print permission groupings and how each unlocks app functionality
## Overview
This page outlines **common customer-facing permission groupings** we use when talking about access in the Sitemetric app. These are often discussed as “roles,” but the underlying access is controlled by **product features**.
> Key idea: “Client” vs “Client-Admin” is usually distinguished by whether the user has **Workforce + Site-Workers**, which enables worker + registration management.
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> **Client** **Intended for:** Most customer users who need to use the app day-to-day without managing worker records. **Typical capabilities** - Messaging / mass texting - Reports / dashboards access (as applicable) - Scanner usage (as applicable) **Notes** - This is the baseline “standard” access set for many customer stakeholders.
---
> **Client-Admin (unofficial)** **Intended for:** Customer admins/power users who manage workforce operations in addition to using the app. **Important note** - There is **no single official “Client-Admin” role**. In practice, the separator is access to **Workforce** with **Site-Workers**. **What changes with Workforce + Site-Workers** - Edit / manage **worker registrations** - Edit / manage **worker profiles** - Manage **worker badges** - Manage **worker site access** **Coming soon: site-companies (Client-Admin feature)** - This will surface a second area under Workforce that allows users to **add or remove companies** from their project. - By itself, this list does not change behavior; the goal is to connect it to the **registration form “Company” dropdown** so customers can manage the options without Support updating the form manually. - The company picker is linked to Sitemetric’s company database. If the company record does not exist yet, a **Sitemetric admin** will still need to create the record before it can be added.
---
> **In-App Printing (Click & Print)** **What it is** - Click & Print is a new **in-app printing** method for **photo covers**. - Users can print covers directly from **Approved worker registrations** (NOT worker profiles), instead of using a 3rd-party software tool (as was previously required). **Important** - **ACO is required for in-app printing**, because the printing UI is accessed from **Workforce → Worker Registrations → Approved** (the **Approved** view is unlocked by ACO). **How it’s enabled (common setup)** - Click & Print requires **matching specialized equipment**; without it, the feature will not be enabled. - This equipment is provided by **Production** and set up by **IT**. - This is typically **automatically enabled when ACO + Workforce are enabled** (when the matching equipment is present). **What each feature unlocks** - **Workforce**: allows viewing **Pending** registrations - **ACO**: unlocks **Flagged** and **Approved** registration views (and therefore in-app printing) **In-app printing troubleshooting (quick checks)** 1. Confirm the project has the **specialized Click & Print equipment** installed and set up (Production provides it; IT sets it up). 1. Click & Print compatible printers will populate on the EFR. 1. If not on the EFR, please loop in Helpdesk@sitemetric.com 2. Confirm the person printing has an active **user login**. 3. Confirm that user has the product features **Workforce** and **ACO** (ACO is required to access **Workforce → Worker Registrations → Approved**, where printing is launched). 4. Confirm the **Approved registration photo** is correct (Click & Print prints from the **worker registration**, NOT the worker profile). - If the photo is missing/incorrect or needs updating, **escalate to an internal admin**. - **Internal admin fix:** unapprove the registration → update the **registration photo** → re-approve the registration (so Click & Print can print the correct photo). - Common confusion: requests may sound like “update the headshot on the worker profile,” but for **in-app badge printing** the photo must be updated on the **registration** record.
---
## Quick reference (at a glance)
- **Client** — Most common purpose: Standard usage (messaging, reporting, scanner); Key differentiator: No workforce admin tooling
- **Client-Admin (unofficial)** — Most common purpose: Workforce operations + user self-sufficiency; Key differentiator: Workforce + Site-Workers (manage regs/workers/badges/access)
- **Click & Print** — Most common purpose: Badge printing + registration processing; Key differentiator: Typically ACO + Workforce (Pending vs Flagged/Approved views)
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